Terms of Service (“Terms”)
Last updated: January 27, 2020
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the glitchfestival.com website (the “Service”) operated by Glitch Festival (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By agreeing to our terms and conditions you agree to be contacted from to time with newsletters and other promotional offers. You also agree that your information may be passed on to a third party such as the event organiser.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Glitch Festival.
Glitch Festival has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Glitch Festival shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Ticket & Event Conditions
Glitch Festival is a 17+ event. Any tickets purchased by anyone under that age are neither valid nor eligible for a refund.
Once the ticket has been bought, it will only be changed or refunded in the case of event cancellation.
The event will only be considered to have been cancelled if more than fifty per cent of the performances are cancelled. In that case, the purchaser can apply for a refund in a period no longer than thirty days from the date of the public announcement of the cancellation. Any cancellation will be on account of the impossibility for the artist or artists contracted by the festival to honour their contract.
While every effort is made to ensure that all billed acts perform, Glitch Festival reserve the right to change the bill without prior notification.
Bad weather, natural disasters, Maltese airspace closure or any other force majeure will not lead to ticket refunds.
The purchase of a ticket for Glitch Festival is for the event itself and not for a specific artist and no refund will be offered in the event of artist cancellations.
Ticket holders consent to being filmed, photographed and recorded as members of the audience. The resulting film footage, images and recordings may be used to promote future activities in print, in the media and on websites.
The right to admission to Glitch Festival is reserved by the promoter and venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Glitch Festival operates a zero tolerance policy toward illegal substances. You may be asked to produce identification documentation, to verify your age.
No refunds will be offered to customers who are refused entry or ejected from the venue on account of being (or appearing to be) under the age of 17, declining to be searched, abusive, threatening, drunken or disorderly.
Boat Party Conditions
The boat party schedule maybe delayed depending on weather conditions. The boat party is also subject to cancellation should the boat captain deem the weather conditions as unsafe. In this case the party will be held at a backup venue, with the same lineup as billed originally.
Shuttle Bus Conditions
Please check our latest Bus schedules to avoid disappointment. Detailed information in our festival shuttle bus terms & conditions glitchfestival.com/shuttle-terms/
These Terms shall be governed and construed in accordance with the laws of Malta, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
You make a purchase
You register a user account with us
Provide a more enjoyable, customised service and experience, and
We may use a persistent cookie to record details such as a unique user identity and general registration details on your copmuter or device. This helps us recognise you on subsequent visits to this website so that you don’t have to re−enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
Most browser technology allows you to choose whether to accept cookies or not − you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
Glitch Festival uses the collected data for various purposes:
Glitch Festival will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Malta and choose to provide information to us, please note that we transfer the data, including Personal Data, to Malta and process it there.
Glitch Festival may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Glitch Festival aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right:
You have the right to data portability for the information you provide to Glitch Festival. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The ticketing platforms and payment processors we work with are:
The events advertised on this site are promoted by Glitch Festival, acting as registered company Boing Ltd & Spacelab Ltd.
Boing Ltd. Registered in Malta No. C 73818. Registered office: 116, Constitution Street, Mosta, MST 9055, Malta.
Spacelab Ltd Registered in Malta No. C 94594. Registered office: 116, Constitution Street, Mosta, MST 9055, Malta.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us. Support@glitchfestival.com