Refund Policy

Refund Policy

Glitch Festival is an over 17 event. Any tickets purchased by anyone under that
age are neither valid nor eligible for a refund. Once the ticket has been bought, it will only be changed or refunded in the case of cancellation.

The event will only be considered to have been cancelled if more than fifty per cent of the performances are cancelled. In that case, the purchaser can apply for a refund in a period no longer than thirty days from the date of the public announcement of the cancellation. Any cancellation will be on account of the impossibility for the artist or artists contracted by the festival to honour their contract.

While every effort is made to ensure that all billed acts perform, Glitch Festival reserves the right to change the bill without prior notification.

Bad weather & natural disasters will not lead to ticket refunds.

The purchase of a ticket for Glitch Festival is for the event itself and not for a specific artist and no refund will be offered in the event of artist cancellations.

Important Notice: Due to the ongoing issues with the Coronavirus outbreak, we are monitoring the situation on daily basis. Our policy on this is to give our customers the option to keep the ticket for next year’s edition or apply for a refund, in the eventuality of a Government ban which would mean the festival is cancelled for that reason. 

 

FAQs – Coronavirus outbreak

If the event is cancelled due to a Government Ban, am I eligible for a ticket refund ?

In case of a government ban leading to Glitch Festival 2020 being cancelled, you will have the option to keep the ticket for next year’s edition or get a refund of all your tickets.

I am from an infected area and I’m not allowed to travel, can I get a refund?

We regret this situation however the festival is still scheduled as planned originally no tickets will be eligible for a refund.

 

Admission Policy

The right to admission to Glitch Festival is reserved by the promoter and venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. Glitch Festival operates a zero tolerance policy toward illegal substances. You may be asked to produce identification documentation, to verify your age.

No refunds will be offered to customers who are refused entry or ejected from the venue on account of being (or appearing to be) under the age of 17, declining to be searched, abusive, threatening, drunken or disorderly.

"This sprawling festival puts Malta on the house and techno map. The 2019 edition sees another all-star lineup"

 

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