- No food, beverages (not limited to alcohol), illegal substances are allowed on board the bus. Before boarding the bus you will be asked to dispose of said items by security.
- No smoking is allowed on the bus.
- All persons must be seated on the bus on available seats. No banging or other action damaging the bus, its contents or otherwise is allowed. Misbehavior during the use of the festival shuttle and/or damage to a bus can lead to the removal of your festival wristband (and prohibition from entering the festival) as well as intervention of local police authorities.
- Do not dispose of any litter on the bus.
- Please follow instructions by members of security at the designated areas for the festival shuttle. Queues must be maintained in an orderly fashion and no litter should be left in the pick-up/drop off points.
- The buses and pick up/drop off points have no WC facilities. Make sure that should one require WC facilities they do so prior to entering the queue and/or boarding the bus. WC facilities can be found at the festival site.
- Seating is on a first come first serve basis. All seats in the bus need to be filled up in order for the scheduled service to leave.
- People traveling as a group can’t be guaranteed to travel on the same bus and therefore may be on separate buses as may be required to fill up the required seats for the bus to leave on its designated trips.
- Please make sure that you have exchanged your festival shuttle e-ticket for a festival shuttle wristband. Organisers shall not be liable for any loss or otherwise of e-ticket and/or wristband.
- You are to present your festival shuttle wristband at all times in order to board the bus. Persons without a festival shuttle wristband would not be allowed to board the bus.
- Separate distinctive wristbands will be provided according to the route you have purchased. Persons with a wristband of a particular route cannot use the other route.
- The Festival Shuttle runs on a scheduled service. Whilst we make every effort to provide an on time service there is no guarantee that the departure and arrival times vary due to extenuating circumstances. Timings may be delayed due to but not limited to weather; traffic and/or road closures/conditions; delays as a result of increased waiting time for the bus to leave due to number of passengers on board and/or passengers creating delays to board (due to party size, disposal of unauthorised items on bus) and/or delays; mechanical issues with the vehicle; security issues; disobedience from passengers; and/or any other extenuating circumstances beyond the organisers’ control.
- Organisers are not responsible for missed transportation or arrival to/from the festival at a specific time on the time table and the adhering to the time table. It is advisable to plan ahead of time to avoid disappointment should there be any delays in the arrival to/from the festival.
- The organisers reserve the right to reschedule, cancel, change and/or amend part of the schedule and operation of the festival shuttle as may be necessary.
- The organisers are not directly or indirectly liable for personal items brought on board on the bus whether lost, stolen, damaged or otherwise whilst on board the vehicle.
- Customers are expected to avail of the festival shuttle service without causing any disturbance and/or nuisance to fellow commuters, staff, drivers and the vehicles they are travelling in. Organisers and security reserve the right to refuse service in any shape or form if the organisers and security deem it necessary as a result of disorderly conduct which would include but is not limited to: failure to abide to the general rules as explained in these terms and conditions; use of vulgar and/or aggressive language to fellow commuters and/or any member of staff; physical altercations in any shape or form; misbehaviour as a result of excessive consumption of alcohol or otherwise; damage to the vehicle; general misconduct and misbehaviour. There shall be no refund for services paid should there be a refusal on admission and/or provision of service as a result of disorderly conduct as determined by the organisers and/or security personnel.
- The organisers assume no liability or responsibility for any injury, loss, damage to persons property, inconveniences, delay or expense arising from but not limited to weather conditions, act of God, war, accident, government (central or local) laws and regulations, act of omission, traffic or road conditions, mechanical problems and/or any other cause or condition beyond our control.
