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TICKETS

I bought a ticket but did not receive it, can you help me?

If you have not received your tickets, please contact Paylogic Customer Service – click here. Please indicate the name, last name & email of the person purchasing the tickets

I lost my ticket

Click on this link to retrieve your ticket

I've added Booking Refund Protection to my order, how does this work?

Refund Protection provides a refund if a customer is unable to attend due to a number of circumstances as defined in the Terms and Conditions.

Booking insurance is offered by Booking Protect. This means that Paylogic or Glitch Festival cannot exercise any influence over an insurance policy that has been taken out with Booking Protect.

Everything covered by Booking Protect can be found here.

Questions regarding the Refund protection can be directed at Booking Protect.

How do I personalize my tickets?

After purchasing your ticket(s), you will receive an email confirmation from Paylogic regarding the ticket purchase. Please note that this email will not include your tickets. To receive your tickets, you must first personalize them. The purchase confirmation email will provide further information about the personalization process.

For each ticket, you will need to provide personal information such as the full name and email address of the person attending the event.

If you have not received your tickets, please contact Paylogic Customer Service – click here.

How does the Payment Plan work?

Payment plans enable the customer to pay for Ticket(s) and/or Other Products (the total purchase price) in three instalments with a defined period in between each instalment.

If you have any questions regarding payments or the payment plan, please contact Paylogic Customer Service – click here.

What are the benefits of a VIP ticket?

Elevated area (Fortress stage only)
Access through a separate entrance, to avoid queuing
Quicker access to VIP bar
Separate toilet facilities
Only a limited number of VIP tickets are available to keep the area comfortable

Problems buying tickets?

Please contact our official ticket provider Paylogic from link below

customerservice.paylogic.com

Can I cancel my ticket or get a refund?

This is not possible, tickets are non refundable

Can I transfer my ticket

Yes you can transfer your ticket to a friend.

Should I purchase a second hand ticket?

Beware of scammers and fake tickets.

The only safe way to buy Glitch Festival 2024 tickets is through our website or TicketSwap. Don’t risk being scammed, only buy from a trusted source.

TIMES & PROGRAMM

What are the dates for 2024?

Glitch Festival will be taking place on the Mediterranean island of Malta, between the 13-16 of August 2024.

What are the opening times of the festival?

13th August – Opening Party
Location: Valletta Ditch
Timing: 17:00 – 23:00

14th & 15th August – Main Festival
Location: Gianpula Village
Timing: 18:00 – 04:00

16th August – Closing Party
Location: Gianpula Village
Timing: 22:00 – 04:00

16th August – Boat Parties
Departure: Sliema Ferry (Show location)
Timetables TBC

Where will the boat party depart from and at what time?

The boat party point of departure is Sliema. Tickets and Lineups for Boat parties will be available in the coming weeks.

Departure: Sliema Ferry (Show location)
Boat: Geraldine

Boat Party (Afternoon)
Boarding time: 11:45
Departure time: 12:15
Lineup: TBA

Boat Party (Evening)
Boarding at 15:30
Departure time: 16:00
Lineup: TBA

Boat Party (Night)
Boarding at 19:15
Departure time: 19:45
Lineup: TBA

TRAVEL & TRANSPORT

What are the Festival Bus locations?

The official Glitch Festival bus is the easiest and cheapest to get to the festival and return. We will be operating 2 route – Qawra or Gzira to the Festival grounds and back. We highly recommend booking your stays in the vicinity of one of these locations. More info here

Festival bus tickets are available here

Festival Bus (Location: Gzira)

Bus Service from Gzira to Festival Grounds and back. Click here for exact pickup and drop-off location.

Bus trips will only leave at the given times below.

 

Festival Bus (Location: Qawra)

Bus Service from Qawra to Festival Grounds and back. Click here for exact pickup and drop-off location.

Bus trips will only leave at the given times below.

 

Read our terms & conditions here.

Will there be parking at the festival?

Yes there will be limited parking spots available at the festival

Where is the festival being held?

  • The main festival days on the 14-15th will be held at Gianpula Fields limits of Rabat, Malta. Click here to view on Google Maps
  • Opening Party (13th August) location: Valletta Ditch
  • Boat Party (16th August) location & point of departure: Sliema Ferry (Show location)
  • Closing Party ( 16th August) Cosmic Stage at Gianpula.

GENERAL

What is the minimum age of entry ?

Minimum age of entry is 17 years, you will be asked to present a valid photo ID upon entry.

Can I film?

Respect the vibe. We encourage you to fully enjoy the festival and make your own memories. Our media team will be busy capturing all the special moments at the festival and you can then see the footage on our social media channels and after movie. If you still feel that you would like to capture some clips of your experience, please remember to keep your phone brightness low and refrain from using flash

Professional cameras are not allowed at the festival.

Filming in the Boiler Room stage is not allowed.

Can I camp at the festival?

Camping is not possible at the festival. The weather is not ideal for camping in Malta during August and for this reason we do not offer camping options.

We highly recommend booking your stay in areas to be closest to the pick up & drop off location of the festival bus. The festival bus locations are Gzira or Qawra.

Can I bring medication to the festival?

Yes, it is possible. We are aware that a proportion of the festival audience may need to bring prescribed medicines onto the festival site. Please make sure that the medicine is in its original container. Additionally, you will be required to present a prescription counterfoil or a letter of explanation from a registered medical practitioner.

For further assistance regarding this matter, please contact us at [email protected].

Are earplugs available?

Yes earplugs are available for free from the merchandise and info stalls at the festival

Is it possible to get a refund on unused bar credit?

Any unused credit can be refunded within a maximum of 5 days. The refund window opens on August 17th at 4am and closes on August 21st at 00:00 (late refund requests cannot be fulfilled). More information on claims will be available closer to date, all ticket holders will be contacted with refund procedure. All refund applications are subject to processing fees, that cover bank charges and admin expenses.

When will Boat Party line-ups and tickets be released?

Line-ups and tickets for all 3 Boat Parties will be available in the coming weeks.

Will you be selling Merchandise this year?

Yes! Merchandise will be available in the coming weeks.

HOW CAN WE HELP YOU?

I have another question how can I contact you?

If you have any other question or require further assistance contact us on [email protected]