FAQs

I saved my ticket from 2020. Do I need to buy an extra ticket for the opening party?

We have added an extra day to the festival on the 13th of August – an opening party. Separate tickets will have to be purchased for the opening party, boat parties and after-party. The format of the festival remains unchanged with the main festival held on the 14th & 15th of August. Saved block tickets from 2020 will be valid for the main festival next year and no action is required from your end if you’re already a ticket holder.

If you saved your Boat or After party tickets, these will also be valid to the same events held on 16th August 2021.

  • Opening Party (13th August) location TBC
  • The main festival days on the 14-15th will be held at Gianpula Fields limits of Rabat, Malta. Click here to view on Google Maps
  • Boat Party (16th August) location & point of departure TBC
  • After Party ( 16th August) Boiler Room Stage at Gianpula.

What are the new dates for 2021?

Glitch Festival will be taking place on the Mediterranean island of Malta, between the 13-16 of August 2021, so mark your calendars.

What will happen to my 2020 ticket?

Your 2020 ticket/s will automatically become valid for our next edition in 2021. Boat Party & After Party tickets will also be valid for 2021

As a token of appreciation we have sent out €10 vouchers (per block ticket) redeemable for any Glitch Festival 2021 ticket (Boat Parties, After-Party, Opening Party, Main Festival etc.) or any Glitch Club Series night.

I saved my ticket for 2021. How do I claim my voucher?

Thank you for helping us out! You have received an email containing your voucher code. No further action is required.

Only block tickets are eligible for our voucher offer. However if you have only purchased an After Party ticket or Boat Party ticket, they can still be saved and are valid for 2021.

What are the benefits of a VIP ticket?

  • The VIP area will be close to the main stage
  • Elevated area
  • Access through a separate entrance, to avoid queuing
  • Quicker access to VIP bar and separate toilet facilities
  • Only a limited number of VIP tickets are available to keep the area comfortable

Where is the festival being held?

  • The main festival days on the 14-15th will be held at Gianpula Fields limits of Rabat, Malta. Click here to view on Google Maps
  • Opening Party (13th August) location TBC
  • Boat Party (16th August) location & point of departure TBC
  • After Party ( 16th August) Boiler Room Stage at Gianpula.

Can I cancel my ticket or get a refund?

This is not possible, tickets are non refundable under normal operating circumstances. If the festival is cancelled or postponed due to a government ban (Due to Covid-19). If the event is unable to go ahead ticket holders will have the option to a full face value refund or transfer their ticket to the rescheduled dates, check our Refund Guarantee here

The Festival is being held however I cannot travel due to restrictions (from your country of residence or a restriction imposed by the government of Malta), will I still be eligible for a refund?

Yes you will get a refund for your ticket (Face value only) in this case

If the event is cancelled due to a Government Ban, am I eligible for a ticket refund ?

In case of a government ban leading to Glitch Festival 2021 being cancelled, you will have the option to keep the ticket for next year’s edition or get a refund of all your tickets. This is also explained further in our refund policy click here for more info.

You’re entitled to a refund (excluding booking fees) in the following conditions:

    • The festival is cancelled or postponed to a date which does not suit you.
    • You test positive for Covid-19 within a 14 day period prior to the festival
    • Travel restriction imposed by your country of residence or government of Malta

I have another question how can I contact you?

If you have any other question or require further assitance contact us on support@glitchfestival.com

What is the minimum age of entry at Glitch Festival?

Minimum age of entry is 17 years, you will be asked to present a valid photo ID upon entry.

What’s the difference between block ticket batches (Early Bird, 2nd Tier & 3rd Tier)?

The price is the only difference between ticket batches. The earlier you buy your block ticket, the cheaper it will be.

Problems buying tickets?

Please contact or official ticket provider Paylogic from link below

customerservice.paylogic.com

Press Accreditation

Glitch Festival welcomes journalists and media outlets to cover our festival. Accreditation requests are approved at our discretion and subject to availability. Please apply via press@glitchfestival.com

What is the policy on Drugs?

There is an absolute zero-tolerance policy in regard the use, possession or sale of drugs. There is little or no distinction between soft and hard drugs in Malta, you risk prosecution. Stay safe.

"Malta has long been a tourist hotspot, but Glitch is making it a destination for dance music fans"

 

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